Privacy Policy
A Pocket of Lollies respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, place an order, create an account, contact us, subscribe to marketing communications or otherwise interact with A Pocket of Lollies.
This policy should be read together with any other terms, notices or policies made available on our website.
1. Who we are
A Pocket of Lollies is an Australian online retailer selling lollies, confectionery, gift boxes, Pick 'n' Mix products and related products and services.
Website: https://www.apocketoflollies.com.au/
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page: https://www.apocketoflollies.com.au/contact
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, the personal information we collect may include:
your name;
email address;
phone number;
delivery address;
billing address;
account details;
order history;
products purchased;
delivery and tracking information;
communications with us;
customer service enquiries;
marketing preferences;
information you provide through forms or surveys;
device and browser information;
IP address;
website usage information;
cookie and analytics information; and
other information reasonably necessary to provide our products and services.
We aim to collect only information reasonably necessary for our business activities.
3. Information collected when you place an order
When you purchase from A Pocket of Lollies, we may collect information including:
your name;
email address;
phone number;
delivery address;
billing information;
products ordered;
order value;
delivery method;
promotional or discount information;
payment status; and
order and delivery history.
We use this information to:
process your order;
arrange payment;
pack and dispatch your order;
provide tracking information;
communicate with you about your order;
manage returns, refunds and customer service;
prevent fraud and misuse; and
meet legal, accounting and record-keeping obligations.
4. Payment information
Payments may be processed by third-party payment service providers.
Depending on the payment method you choose, the payment provider may collect information such as:
cardholder name;
card number;
expiry date;
security code; and
billing information.
A Pocket of Lollies does not intend to store full payment card details on its own systems where payment information is processed securely by a payment provider.
Payment providers handle payment information under their own privacy and security practices.
We may receive limited payment-related information such as:
payment confirmation;
payment status;
transaction reference;
payment method type; and
partial card details, such as the last four digits, where provided by the payment processor.
5. Information collected when you create an account
If you create or use a customer account, we may collect:
your name;
email address;
phone number;
delivery details;
account login information;
order history; and
account preferences.
This information may be used to:
provide access to your account;
allow you to review previous orders;
make checkout faster;
maintain your customer details;
provide customer support; and
protect your account from unauthorised access.
You are responsible for keeping your account credentials secure.
6. Contact forms and customer enquiries
When you contact us through our website, email or another supported communication channel, we may collect:
your name;
contact information;
order number;
details of your enquiry;
attachments you provide; and
our correspondence with you.
We use this information to respond to your enquiry and provide customer support.
Please avoid sending sensitive personal information unless it is necessary for us to assist you.
7. Marketing communications
If you subscribe to our newsletter or other marketing communications, we may use your contact details to send information about:
new products;
special offers;
promotions;
events;
seasonal products; and
other news relating to A Pocket of Lollies.
We will provide a way to unsubscribe from marketing communications.
You can usually unsubscribe by using the unsubscribe link contained in a marketing email or by updating your preferences where that functionality is available.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages, such as order confirmations or delivery updates.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to help the website function and to understand how customers use it.
These technologies may be used for purposes including:
maintaining sessions;
remembering cart contents;
remembering preferences;
authentication;
fraud prevention;
website security;
analytics;
website performance;
measuring marketing effectiveness; and
improving the customer experience.
Cookies may be placed by us or by third-party service providers.
You can control or disable cookies through your browser settings. However, disabling some cookies may affect website functionality, including shopping cart, login or checkout features.
9. Website analytics
We may use analytics tools to understand how visitors use our website.
Information collected may include:
pages viewed;
time spent on pages;
referring websites;
browser type;
device type;
approximate location based on IP address;
interactions with website features; and
technical performance information.
We use this information to:
improve website usability;
diagnose technical problems;
improve site performance;
understand customer behaviour; and
improve products and services.
Where practical, analytics information may be aggregated or de-identified.
10. How we use personal information
We may collect, hold, use and disclose personal information for purposes including:
providing products and services;
processing orders and payments;
arranging shipping and delivery;
providing customer support;
managing customer accounts;
responding to enquiries;
handling returns and refunds;
preventing fraud and misuse;
operating and improving our website;
maintaining website security;
sending marketing communications where permitted;
analysing business performance;
maintaining business and financial records;
complying with legal obligations; and
protecting our rights and the rights of our customers.
We do not use personal information for unrelated purposes unless permitted by law or with appropriate consent.
11. When we may disclose personal information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These may include:
payment processors;
delivery and courier providers;
website hosting providers;
ecommerce platform providers;
email service providers;
customer communication providers;
analytics providers;
IT and cybersecurity providers;
accountants and professional advisers;
insurers;
government authorities;
regulators;
law enforcement agencies; and
other service providers supporting our business.
We aim to disclose only the information reasonably necessary for the relevant service.
We may also disclose personal information where required or authorised by law.
12. Delivery providers
To deliver your order, we may provide relevant personal information to shipping, postal or courier providers.
This may include:
your name;
delivery address;
phone number;
email address; and
order or delivery reference information.
Delivery providers may use this information to complete delivery and provide tracking notifications.
Their own privacy policies may apply to their handling of information.
13. Overseas service providers
Some service providers that support our website, payments, hosting, analytics, communications or other business operations may store or process information outside Australia.
The countries involved may vary depending on the providers and systems we use.
Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to protect that information.
Because service providers and hosting arrangements can change, customers may contact us if they would like further information about the location of particular overseas service providers.
14. How we store and protect personal information
Personal information may be stored electronically, including through third-party systems and service providers.
We take reasonable steps to protect personal information from:
misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.
These measures may include:
access controls;
authentication;
secure communications;
restricted administrative access;
software and infrastructure security;
monitoring and logging; and
use of reputable service providers.
No internet-based system can be guaranteed to be completely secure.
If you believe your account or personal information may have been compromised, please contact us promptly.
15. Data retention
We retain personal information for as long as reasonably required for:
providing our products and services;
customer service;
maintaining order and transaction records;
resolving disputes;
fraud prevention;
accounting;
taxation;
regulatory obligations; and
other legitimate business purposes.
When personal information is no longer required and we are not legally required to retain it, we may delete, destroy or de-identify it where reasonably practicable.
16. Accessing your personal information
You may request access to personal information we hold about you.
Depending on the information requested, we may need to verify your identity before providing access.
In some circumstances, access may be limited or refused where permitted by law.
Where access cannot be provided, we may explain the reason where required.
You can make an access request through our Contact Us page.
17. Correcting your personal information
We want the personal information we hold to be accurate, complete and up to date.
If you believe information we hold about you is incorrect, outdated or incomplete, you can:
update information through your customer account where that functionality is available; or
contact us and request a correction.
We may take reasonable steps to verify the requested change.
18. Privacy complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us.
Please provide enough information for us to understand and investigate your concern.
We will aim to:
acknowledge your complaint;
investigate the matter;
request further information if necessary; and
provide a response within a reasonable period.
If applicable privacy laws provide you with further complaint rights, you may also be able to contact the Office of the Australian Information Commissioner.
19. Children
Our website is intended for general retail customers.
Children should not provide personal information or place orders without appropriate involvement from a parent or guardian where required.
If we become aware that personal information relating to a child has been provided inappropriately, we may take reasonable steps to remove or manage that information.
20. Third-party websites
Our website may contain links to websites operated by third parties, such as:
payment providers;
delivery providers;
social media platforms; or
other external services.
We are not responsible for the privacy practices of third-party websites.
Customers should review the privacy policies of those providers before providing personal information.
21. Social media
If you interact with A Pocket of Lollies through social media platforms, information may also be collected or processed by the relevant social media provider.
Their privacy terms and settings apply independently of this Privacy Policy.
We may receive information you choose to provide through comments, messages or interactions with our social accounts.
22. Fraud prevention and website security
We may use personal information and technical information to:
detect suspicious activity;
protect customer accounts;
prevent unauthorised transactions;
prevent abuse of our website;
investigate security incidents; and
protect our business and customers.
This may include reviewing:
IP addresses;
device information;
transaction activity;
login activity; and
order patterns.
23. Legal and regulatory requirements
We may collect, use, retain or disclose personal information where required or authorised by law.
This may include obligations relating to:
taxation;
accounting;
consumer law;
fraud prevention;
court orders;
regulatory requirements; and
lawful requests from government or law enforcement bodies.
24. Business transfers
If A Pocket of Lollies is sold, restructured, merged or transferred, personal information may form part of the business assets involved in that transaction.
Where applicable, reasonable steps will be taken to protect personal information and ensure it is handled appropriately.
25. Anonymous browsing
You may generally browse public areas of our website without creating an account.
However, certain activities require identifying information.
For example, we require sufficient information to:
process and deliver an order;
verify a customer account;
provide order tracking;
process a return or refund; or
respond to some customer enquiries.
Where identification is not reasonably required, we will not require more information than is necessary.
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our website;
new technologies;
changes to service providers;
changes to business practices; or
legal and regulatory developments.
The latest version will be published on this page.
The Last updated date at the top of this policy will indicate when the policy was most recently revised.
27. Contact us
If you have questions about this Privacy Policy, want to request access or correction, or wish to make a privacy complaint, please contact A Pocket of Lollies through:
Contact Us:
https://www.apocketoflollies.com.au/contact